Your property is in safe hands with Platinum Property Management Group.

Platinum Property Management Group understands that your properties are a valuable investment and may be a reliable source of income for you. Our rental property management processes are proven, and we continually enhance them to deliver great benefit for our landlords.

Why choose Platinum Property Management Group service?

Our experienced property managers have extensive knowledge of the letting and property management industry which helps to secure suitable tenants for the landlords. Their experience and knowledge in rental property marketing, compliance & law, Residential Tenancies Act and the Healthy Homes Standards will give you confidence that your investment is in safe hands.

It’s important to have a skilled and engaging property manager who could help

We provide ongoing education and training for our network of property managers who look after more than 100 properties. Our comprehensive range of property management services includes rigid tenant screening, regular property inspections, zero tolerance policies for rent arrears, proactive communication and thorough documentation, educating landlords on legislation and regulations and so much more.

Find out how we can deliver on your requirements. Call us now on +64 204 099 6663.

Both the landlord and the tenants have a role to play with maintaining the property once they enter the tenancy agreement.

Healthy homes

Designed to make life easier for landlords. Learn more regarding the healthy homes standards.

Property maintenance

Remove the hassle of property maintenance with assurance that your investment is safe in our hands.

Finding right tenant

Our experienced property managers would find the most suitable tenants for your rental property.

Healthy homes

The healthy home standards present explicit guidelines for warming, ventilation, protection, dampness and leakage, etc. Landlords are responsible for keeping up with the standards to let their rental properties. These guidelines will help landlords have safer properties and will further lower their maintenance costs on their rental properties. This will make it simpler for the tenants to keep their property healthy.

The healthy home standards include further requirements for:

  • insulation
  • ventilation
  • heating
  • draught stopping
  • moisture control


Please find more information here –

Property maintenance

Both landlords and tenants have the responsibility of keeping the rental property in a good condition.

Performing regular property inspections are extremely important to ensure your rental property remains in good condition. Some insurance companies require that the inspections are done regularly at the rental property.

Regular inspections must be conducted to make sure that there aren’t any damages or repairs and tenants are taking good care of the rental property. Neglecting or delaying maintenance could be expensive, landlords should encourage tenants to alert for required repairs. If any damages and repairs are spotted it must be addressed immediately.

Landlords should follow all tenancy related legislations, provide and maintain their rental properties in a reasonable state of repair depending on the age and characteristic of the property. The property owners must follow health and safety requirements, invest in good quality fixtures and fittings, keep the locks and fastenings in working order, electrical wiring, plumbing and structure of the rental property safe.

Landlords should ensure that their rental property is maintained well throughout the year and especially during winters. Below listed items could help you find out how to maintain the rental property

  • The gutters, downpipes and drains shouldn’t have leaves and debris during the winters.
  • There are no leakages, or worn tiles so water cannot damage the property
  • Insulated home, with no condensation and dampness.
  • Thick curtains that let the heat in and the cold out during the winter season, or installing a heat pump.
  • Repairing damp smell, mould, moisture and stains on the wall.
  • Clean the wooden decks, like rotting or cracking.
  • Mowing lawns, weeding the grass and maintaining trees and shrubs. If needed seek a professional to prune trees.


Our experienced property managers remove the hassle of property maintenance with assurance that your investment is safe in our hands, you can simply relax.

Finding right tenant

Finding right tenant for your rental property

Get your rental property occupied by the right tenants.

There is a huge demand for good rental properties in Auckland. It’s a great time to find the right tenant for your rental property. A thorough screening process is vital in finding the suitable tenant. It’s important to access the latest market trends to set a tight rental amount for the investment property

Here’s how we find the most suitable tenants for your rental property.

  • Solid referrals. Many of our tenants have a dependable reputation and have been referred by other clients or tenants that have been living in the property managed by us.
  • Familiarity with the Platinum Property Management Group. We create online and social media advertising, radio advertising and printing that brings awareness to our properties.
  • We update our website regularly with a wide range of property listings that are available on rent.
  • Platinum Property Management Group email alerts. We make sure we get connected with the potential tenants and send them an appropriate listing that matches their criteria.

Our experienced property managers remove the hassle of finding tenants from you, with assurance that your investment is safe in our hands, you can simply relax.

Landlord rights & responsibilities

Landlords need to bear certain responsibilities before renting their property.

  • Landlords need to bear certain responsibilities before renting their property.
  • Appoint rental manager that can manage the rental property in your absence, if you are overseas for 21 days or more
  • Meet the requirements in terms of maintenance, repairs or health and safety before renting the property and during the tenancy period
  • Pay the rates, body corporate levies on time
  • Keep the locks and fastenings in working order
  • Provide your contact details including address, PO Box, email and phone number to the tenant
  • Send the bond money, paid by the tenant to the tenancy services within 23 days
  • Provide at least 24 hours notice to carry out the repairs
  • Provide at least 48 hours notice to the tenant to conduct a routine inspection
  • Advice the tenant in writing in case the property is to be sold or needs to vacate, and provide at least 42 days notice if it’s not a fixed tenancy. Provide a valid reason to the tenant if you want them to vacate and give a minimum of 40 days notice
  • Take an order of tenancy tribunal or consent of the tenant before taking back the possession of the rental property
  • Make a reasonable attempt to contact the tenant to collect their abandoned goods at the end of tenancy. If unclaimed, store the items for 35 days before proceeding to sell them. 

A landlord must not:

  • Require a tenant to pay more than 4 weeks bond, more than 2 weeks rent in advance
  • Enter the rental property except with the tenant’s consent or as permitted by law
  • Inspect the rental property more than once in 4 weeks except to follow up on the work done by the tenant
  • Harass the tenant or interfere with their reasonable comfort or privacy, or allow someone else to do so
  • Interfere with the supply of services – like internet or electricity
  • Change the locks without the consent of the tenants

A landlord may:

  • Limit the number of people to reside in the rental property
  • Discriminate against smokers and pets
  • Prohibit subletting or assign the tenancy to another party (this does not prohibit the tenant from having flatmates or boarders)
  • Enter the rental property freely, if the tenant has given the consent

Got a Question for us?

Below are the frequently asked questions by landlords and tenants. We have tried our best to provide the best possible guidance.

It is usually written in your Tenancy agreement. Sometimes, the landlord may include this charge in their weekly rent. Usually, there is a fixed & variable charge for the water usage. Fixed charge is paid by the Landlord and variable charge is paid by the Tenant. Each month, the property management company will pass the variable charge to the tenant.

A periodic tenancy continues until either the tenant or the landlord gives written notice to end it. A fixed-term tenancy lasts for a set amount of time, the duration must be included on the tenancy agreement. It can be further renewed or extended if needed and agreed. A short fixed-term tenancy lasts for 90 days or less, terms and conditions may apply.

With a periodic occupancy, tenants must give 21 days of written notice to end the tenancy, while landlords must allow either 42 days’ or 90 days’ of written notice depending on the events. Both landlord and tenant cannot end a fixed-term tenancy earlier.

Tenancy term depends on various factors. We generally accept leases of either 6 or 12 months. The lease could be renewed at the end of this period, usually for a further 12 months.

We have a Zero Tolerance policy towards rent arrears. If the tenant gets behind in their payments, we alert them and follow up daily for up to 7 days. Usually the tenants inform us if there’s a genuine reason for the lapse and they promptly make the payment. If required and upon the request of the landlord we would issue both a Breach Notice and an Application for Order of the Tenancy Tribunal within one week if the tenant does not pay the rent after our follow up.

The Healthy Home Guarantee Act passed in 2017 details explicit guidelines for warming, ventilation, protection, dampness and leakage, and draft halting in invested properties. The healthy home standards include further requirements for:

  • insulation
  • ventilation
  • heating
  • draught stopping
  • moisture control.

Please find more information here –

An experienced property manager can benefit the landlord in many ways. They are a valuable asset in managing your investment property. They can help you with renting and maintaining your property. Right from inspecting your property, to finding a right tenant, legislative work, and handing over the property to the tenant, every process is carried smoothly by a property manager.

As a landlord, if you are moving out of New Zealand for more than 21 days, you would need to appoint an agent who can take care of your property and other obligations if it occurs on your behalf. The agent should be aware of the property management guidelines. It is a good idea to also inform your tenant about your plans and provide them agent’s details for communication.

There are a few steps to follow if you are considering selling your tenanted property.

  • Selling a property can be stressful if you do not keep the communication open.
  • All the involved parties should have the appropriate information regarding the sale.
  • Tenants must be provided with written notice and discuss the situation personally.
  • Take consent from the tenant before entering the property to take pictures.

f you are thinking of increasing the rent of your property, there is a process to follow.

  • The tenancy agreement must allow increasing the rent.
  • The rent cannot be increased within 180 days of the start of tenancy or within 180 days of the last increase.
  • At least 60 days written notice must be given to the tenant for an increase in rent with the appropriate dates.

The landlord is responsible for insuring the building and any chattels they own on the property. The contents of the property is the responsibility of the tenant.

Garden maintenance can form part of the lease negotiation so the parties know their responsibility. More extensive garden maintenance work, such as trimming trees, is usually the responsibility of a landlord.

Determining the difference between damage and wear and tear is not always easy. Tenants are not liable for reasonable wear and tear of the property. If the damage was unreasonable then tenants are liable to pay, usually the cost of damage comes out of the tenant’s bond. If the cost is more, you can claim for it on your landlord’s insurance or claim against the tenant at a tenancy tribunal.

If a tenant wants to end a fixed term tenancy before the end date, they must continue to pay the rent till the time you find a new tenant or the fixed term expires. They must pay the cost of listing the rental property to find a new tenant. You must ensure all reasonable efforts are taken to find a new tenant quickly.

The laws require you to install ceiling and underfloor insulation in your property from 1 July 2019, if it isn’t currently installed. You must provide prospective tenants with an Owners Insulation Statement.

If you want to end the tenancy at the end of a fixed-term agreement, you must give 30 days’ notice to the tenant. If you want to continue with the same tenant type, we can try to negotiate a new fixed term tenancy agreement. If this doesn’t happen, the tenancy becomes a periodic tenancy, and if you want to end the tenancy you must give 90 days’ notice, if the tenant want to terminate, they must give 21 days’ notice

Yes. You must fit the smoke alarm which is suitable for the property and is fitted in the right place. You must also check your smoke alarms regularly and make sure that it works.

You must provide the full set of keys to our team and each tenant listed to access the door, window, garage and any area related to the property.